Frequently asked questions

  • What are the payment options?

    The following payment options are available: GPay, Shop Pay (from Shopify) and PayPal. Via these options you will be able to pay using PayPal, MasterCard, Visa debit and credit card.

  • What are the postage options?

    We use the Royal Mail 48 and 24 hour service. Royal Mail 48 is used for standard delivery and Royal Mail 24 for express delivery. It is not a trackable service, though there is a tracking number which allows me to confirm delivery.

    If you would like a trackable service, please upgrade to Tracked and Signed.

  • What is the dispatch time?

    Dispatch time is 1 to
    2 working days (i.e. Monday to Friday). If you choose first class delivery, your item will be dispatched within one working day, however if you're in a particular rush, please let me know when you order and I will do my best to dispatch ASAP. 

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  • When can I expect my items?

    Standard delivery within the UK: 2 to 3 working days*
    Express delivery within the UK: 1 to 2 working days*.
    Standard delivery to Europe: 3 to 5 working days*.
    Standard international delivery to the rest of the world: 5 to 7 working days*
    (*Excludes bank holidays and weekends).

  • Do you do wholesale/bulk orders?

    If you want to order in bulk I may well be able to give you a discount, so please do contact me to see what discount I can offer you.

  • Can't find what you are looking for?

    If you can’t find what you are looking for, please contact me to see if I can get it in for you as I have over a dozen suppliers, including Groves and Banks, the
    main Haberdashers suppliers.